Screen Ghost touching

[viveksharmarj13]

I am using my a15 device about 6 months but my phone display touching automatically.

I go to samsung care and they replaced display but after change display automatically touching not Stop I am again go to service center but the say ki we take your phone and check for 2 days but I have don't take my about 2 months 

[RĀJ]

Oww...

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

● Remove the screen protectors and cover from the device once and check the issue after restarting the device.

● Check your charger: If your charger is damaged, it may not supply power to your device, which may cause the touch screen to malfunction. In this case, use a different, undamaged charger to prevent this issue. It’s also a good idea to avoid using the touchscreen when the device is charging.

● How to restart the device: Press & hold the power key> Restart> Tap again to Restart.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support