Original topic:

Scene optimizer not working again

(Topic created on: 06-20-2024 10:52 PM)
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diyaaa127
Active Level 1
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Galaxy A
While everyone seems to hate the over saturated photos of samsung camera, im the few ones who actually likes those over saturated photos. But sadly, while everyone is still complaining how theire camera is taking over saturated pics still, my camera stopped taking those and instead the pictures turn out very dark, dull and colorless. Theres a drastic difference between the photos i took when my phone was new vs the photos it takes now. The recent update kinda made those pictures come back but its gone again. I keep clearing the data of camera every time it takes dull and dark pictures. It doesnt even take saturated pictures at all let alone taking over saturated pictures. The scene optimizer doesnt seem to work at all. Not even a whole year of using this phone and the camera is already gone. 
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cs_member10
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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