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Original topic:

Samsung secure folder password reset

(Topic created on: 01-25-2023 11:36 PM)
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mayupadave
Active Level 1
Options
Galaxy A
I forgot my secure folder password and i m not able to reset it. Please help to reset my password.
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14 Comments
Kunal2
Expert Level 1
Galaxy A
First Enter wrong password and then you can see forget password option. Now you can reset password with your samsung account
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mayupadave
Active Level 1
Galaxy A
Thanks for the update. But after clicked on forget password, getting blank screen and not able to proceed.
Solution
Kunal2
Expert Level 1
Galaxy A
For that go to phones settings > apps>secure folder >storage >clear data
And now try password reset process again
mayupadave
Active Level 1
Galaxy A
Thank you so much. I m able to reset my pwd
Kunal2
Expert Level 1
Galaxy A
Welcome bro👍
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Sid_Karna
Expert Level 5
Galaxy A
Won't that delete the data inside the secure folder?
Kunal2
Expert Level 1
Galaxy A
No bro it won't affect any data inside the secure folder.
Sid_Karna
Expert Level 5
Galaxy A
Cool
Brian N
Beginner Level 2
Galaxy A

Spent the past 2 hrs on phone with 3 different techs from Samsung. Two said what you are saying, No bro, it won't delete your data.

The the 3rd says, oh we understand its unfortunate that you lost all of your data in the secure folder.

So frustrating.

Samsung, get your techs educated and reading from the same script.

So disappointed.

Unacceptable.

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