Samsung must stop celling us **bleep**.

[Mkedi]

I bought Samsung  A30 and I'm regretting my decision 😭😭😭😭😭😭😭

I just got a baby boy, 10 days old, I took pictures with this phone, and I was exited taking pics of my son opening his eyes for the first time, taking nice pics of him looking straight in to my face.  But this phone later on said "pictures not supported", then later on,  they disappeared. I lost all cutest pics of my son and probably I will never get them back. 

I feel like  squashing this phone and burn it then throw it away. The moment that was supposed  to means the world to me turn to be nothing because of this phone precious moments are gone just like that. 😭😭😭😭😭

[Blurryface09]

Hi, Make Sure The Software Of You Device Is Up To Date. Go To Settings Scroll Down And Software Update & Then Download And Install.
Also Keep The Apps Up To Date To Avoid Bugs.

[Mkedi]

I always update them my software they come almost every 2nd week. I even use my own data to keep thing up to date. I'm giving up on this brand. no more buying this brand.

[Reutlwile]

sorry mate hope you get that problem fixed asap really sad to be loosing pictures like that....

[Maps_sam07 · Accepted solution]

Hi Mkedi

Thank you for bringing that to our attention, please try the following steps:

1. Open camera>> settings>> reset settings. 

2. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update>> Storage>> Clear Cache.

3. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

[Mkedi]

I'll try that and see how it goes.

[Maps_sam07 · Accepted solution]

Please note that you can only be able to retrieve your photos if you had backed up your gallery.

On your phone, please do the following:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Cloud and Accounts
4. Tap on Backup and Restore
5. Select Restore data

Kindly follow the below steps to activate cloud backup:

1. From the home screen, swipe either up or down to access apps.
2. Tap Gallery.
3. Tap on the 3 dots on the upper right.
4. Tap Settings.
5. Tap Samsung account.
6. Push Slider to de/activate.

[Mkedi]

I'm back again with feedback, unfortunately I'm still experiencing the same problem. I did as you explained then took pics after couple of minutes, "not supported "

[2Pae]

That's awkward when did you buy the A30 , did you enable Google Photos?

[Mkedi · Accepted solution]

I'm in SA so I bought bought my phone at Makham store, yes I did enable Google Photos, but it doesn't back up instantly, so ones it starts to say "pictures not supported" and try to open from Google Photos, it they are they are not done loading, it's just black and loading sign in middle it will turn but it won't open

at the picture up there, was before the other ones disappeared I took that screen shot trying to explain to my partner what happened.