Original topic:

Samsung has to do something about this bug.

(Topic created on: 01-12-2024 07:40 PM)
225 Views
devanshudo
Active Level 6
Options
Galaxy A
Whenever I try to pull down notification after immediately unlocking the phone the quick panel becomes invisible. I cannot see any buttons whatsoever and then I have to lock and unlock the phone again. To fix the bug. 
Pls do something about it.

My post can't describe the frustration I am in. 

It's happening 90% of the time and I can't even screen record it because it involves locking and unlocking the phone.

If I can I will post a video about it shot from another phone but please fix that if you can in the mean time.
3 Comments
K_K_Y
Active Level 10
Galaxy A
Doesn't work for me i tried recreation of this bug but.... works fine tell your model one ui version etc
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devanshudo
Active Level 6
Galaxy A
Samsung a34, one UI 6.0
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please report the problems you are facing in your Samsung smartphone with a fresh log file which is in the form of a pdf file/jpg format. And also share a short video clip or 4 to 5 photos along with a pdf file, before and after the issue occurred, for better understanding.

Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.