Samsung a36 internet connectivity is not good

[sunnyyadav8171]

Hello 

 Samsung team 

I would like to inform i bought samsung A36 few days ago. I faced lots of problems of network and internet connectivity while i maked a call then internet connectivity is poor . I did try so many processes to improve network connectivity but i don't received positive response. I hope samsung team improve the network connectivity and other facilities 

 Thanks and regards 

Sunny yadav

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check Settings: If mobile internet is not working during the call, then check settings 'Use internet during call', Please follow the below steps to enable 'Use internet during call': Settings> Mobile Networks> Use internet during call> Enable it, if disabled.

● If the mobile internet is not working during a call, then restart your device. Restart your device then check again.
If still internet not working not working, then follow the next steps.

● Check Mobile Network: Settings>Connections> Mobile networks> Network mode> Step1: Select 5G/LTE/3G/2G (auto connect) LTE/3G/2G (auto connect) or 3G/2G (auto connect).

● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

● Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

● Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.

● Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.