Original topic:

Samsung Internet keeps stopping

(Topic created on: 05-20-2021 03:52 PM)
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Anonymous
Not applicable
Options
Galaxy A

Just went to see Sammobile and when I want to go to home page, the app keeps stopping. App version 14.0.1.62. See the video, happens with A10s and J5 2015 also

Hope Samsung fixes this problem, it's annoying 

7 Comments
Galaxy A
Try clearing the cache and data and then try
if u find this helpful kindly click on the three dots and click accept as solution
galaxyboi
Expert Level 2
Galaxy A
Anonymous
Not applicable
Galaxy A

It's up to date

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Galaxy A
did it work???
Anonymous
Not applicable
Galaxy A

Tried many times, still there. Anyway, the update will reach my phone. Thanks anyway!

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Galaxy A
welcome
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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