Samsung Galaxy A50s not connecting to 3g or 4g

[SarathB]

I bought a new Samsung Galaxy A50s, it connects only to 2g. I have tried all possible options but not connecting to 3g or 4g.

[krishnakhumar]

bro back reset the phone it will fix network configuration bro

[krishnakhumar]

if the problem continues please apply duplicate sim apply for your operator it will work bro

[SarathB]

Reset the phone?? you mean to restart ??? If it's reset please help on how to do it

[ѵօϲɑӀ4ӀօϲɑӀ]

Go to settings > General > Back up and reset > try Resetting network first if that doesn't work try Reset everything.

[SarathB]

Sure...also I bought this in India, I came to USA last week and facing this with the US carrier. Will the factory reset fix that?

[m925]

you should check Freq band of US network operator

[SarathB]

where can I get the frequency band of a50s 6GB mobile, so that I can verify with the carrier

[Samsung_Support4]

Hi there,

Kindly follow the mentioned steps to resolve the issue in your device.

1) Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> Network mode> Select LTE/3G/2G auto connect).

2) Search for the Network Manually via following path (Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search).

3) Perform the reset network setting (Go to the settings>>general management>>reset>>reset network settings).

4) If still issue persists then we would suggest you to contact your service provider.

If still issue persists, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Team Samsung Members