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02-14-2021 11:09 PM in
Galaxy AHi,
After application update on play store, i am facing phone heating and restarting issue.
I have done below steps:
- First: Using phone while it's being charged.
- Second: Using phone while in Safe Mode.
- Third: Wiped the cache partition.
- Fourth: Master reset my phone.
- Fifth: flashing.
Still facing restart issue.
Please suggest solution to this issue.
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02-14-2021 11:18 PM in
Galaxy A- Mark as New
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02-14-2021 11:18 PM in
Galaxy A- Mark as New
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02-14-2021 11:19 PM in
Galaxy AI am also facing heating issues on my A50s after one ui 2.5 update and hopefully it will get fixed in one ui 3.0 update
and now talking about restarting issues it's not there on my unit but you are facing the issue you can check going in settings > device care > three dots > Advance > Turn off Auto restart
if the issues are not resolved then you report them from members app > get help > ask questions/error reports
if my comment was helpful then click on the 3 dots near my comment and click accept solution
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02-14-2021 11:21 PM in
Galaxy A- Mark as New
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02-15-2021 12:05 PM in
Galaxy AService centre insist me for mother board replacement of Rs. 9K.
I am not able to identify whether the problem is due to firmware or in mother board.
Please suggest.
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02-15-2021 01:25 PM in
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06-07-2021 05:46 AM in
Galaxy A
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02-16-2021 09:42 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
