Samsung Galaxy A33 5G Microphone Issue

[OG_Monu]

I have Samsung Galaxy A33 5G, my phone's microphone is not working properly, during calls the other person can't hear me at all in my normal tone, and I have to speak at the top of my voice, just at front of the bottom mic, only to make myself audible to other person, to which they say: My voice is too low and muffled with static and cracking noise.

The top microphone experiences the same issues when using Speaker Mode during calls or video calls.

The issue also persists in Voice Recorder application.

[TanmayRajThakur123]

Go to service centre and get it fixed

[OG_Monu]

I heard Service Centre are expensive and take long time to repair.

[TanmayRajThakur123]

In big issue not in small one. However any shop can do that.

[OG_Monu]

I would appreciate it if you could advise on troubleshooting steps or a possible solution to this problem.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

Galaxy device microphone issue: Disconnect the headphones and follow the below steps:

Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

Restart the device: Press & hold the power key> Restart> Tap again to Restart your phone.
Note: If you use the security feature, the phone will require your backup password to unlock after rebooting.

Record your voice without using headphones by using a voice recorder" and playing the recorded audio:

Navigate to the apps screen and tap on the Samsung folder> Voice Recorder> Tap on the recording to record your voice then tap on Stop to save the recording> Save> Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[D333]

Can you tell me the reparing cost. My phone is having similar problem