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02-12-2024 02:26 PM in
Galaxy A
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02-20-2024 11:23 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we want to inform you that the heating is normal while charging because processors generate heat during power storage in a battery.
if you are facing more heating than normal, kindly perform the following steps to resolve your issue by the given link: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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05-19-2024 06:50 PM in
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08-13-2024 02:05 PM in
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