Samsung A6 Plus Charging Issue

[shashihissar]

Hi Team,

I have a Samsung A6 Plus mobile phone and recently lost my phone Type B charger with Micro Usb cable which was having output capacity 5v -1.55Amp and also contacted with Samsung Cafe And Service Centre for the same charger but it is not in stock since a long time.

New few Samsung phone coming with Type B charger output 5v-2.0Amp, Tried this charger for charging my phone but charging is very slow, It takes upto 6-7 hours for complete charging.

Also tried MI Phone charger with output capacity 5v-2.0Amp but this charger is also taking 6-7 hours charging.

Is this a phone issue or charger issue and also tell me from where can i purchase the Original Samsung Charger with output capacity 5v-1.55Amp or what could be the alternate solution.

Image of my lost charger is below.

[AGalaxyuser]

probably it's your phone's Usb port issue.

[Sampure]

check you Phone's charging speed using ampere app.if it is <700/200 then change the cable and adapter

[Anonymous]

usb port is dead, get it replaced. happened in my case as well. i use the same 2v charger after last charger died

[Samsung_Support4]

Hi there,

Please follow the below mentioned steps in order to resolve the issue:-

>Perform Interactive checks through the Samsung Members app (Samsung Member> Get Help> Interactive checks->USB). 

> Follow the standard charging procedure to charge the device (charge the device in switch off mode for 120-150 minutes).

> perform the reset settings of the device (setting>>general management>>reset>>reset setting).

>Run the device in safe mode and check the issue.

Further, kindly visit the nearby samsung service center to purchase the charger for the device. 

For address details of Samsung Service centres follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

Regards,

Team Samsung Members