Samsung A51 phone damage due to software updation

[Members_9dY45nq]

@ samsung . My phone get damaged and unused due to saftware updation . Samsung service centre suggest me to change the mother board by paying 9k to 11k .

I don't understand why should I pay if it's not my fault . Samsung sent me notifications for software updation and I simply follow the process but due to this my phone get damaged ( start hangging and restart again n again ) . I lost all my data .

Please I need your support . Even I mark mail to your customers care , product head but still no solution.

[fcbsajid]

The same happened with me ..
I had an s8 got a bloody security update after which I got green screen flickering issue!
Now I have to get my display replaced! I've stopped installing any **bleep** update after that ..
Is ur phone bricked ?

[AshwinderAnand]

Which update?

[Tan98]

My device software is up to date, not facing any single issue. Everything is fine

[yShreyansh]

You are one of people who says I have not weared mask , see I don't got Corona.

[yShreyansh]

This is happening with Users of M30s also after June Update ....I'm one of them

[CrazyBoy28]

Its a serious issue afted the update

Vist Service centre and Book a Jobsheet

Send a mail to Service Head along with the Jobsheet number

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

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Samsung Customer Support