Samsung A33 Bootloop with Green Screen

[bala3006]

 

Hello,

I am using a Samsung Galaxy A33 5G (SM-A336E, India).

Around 6 days after installing the recent official security update, my device started showing the following behavior:

• Green screen during Samsung logo

• Automatic restart

• Continuous boot cycle

There has been no physical damage or water exposure. The device was working normally before the update.

I visited Samsung support, and I was informed that the main board may need replacement. The estimated repair cost is quite high compared to the device value.

I would like to request guidance on the following:

• Has this behavior been observed after the recent update?

• Is there any recommended solution before proceeding with board replacement?

• Is there any support option available in such situations?

Kindly request assistance.

[Shofiqul3565]

🥲

[OMKALEESH]

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[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the update was designed to improve your smartphone's performance and has been thoroughly tested for reliability.

We realize issues may arise and we are dedicated to helping you resolve any problems. Your feedback is invaluable for our improvement.

You have already coordinated with the service center team regarding your device issue, they have provided you with information after inspecting the device physically, as per Samsung guidelines. Please be assured that they have given you all the correct information regarding the repair process.

We suggest that you visit the service center again and submit your device for further processing. Rest assured, we will provide best-in-class services and the repair will be carried out by trained and certified Samsung engineers. Additionally, all parts used will be genuine.

Warm Regards,
Samsung Customer Support

[bala3006]

Hi Samsung Support Team,

Thank you for your response.

I understand that updates are designed to improve performance and are tested for reliability. However, in my case, the issue began approximately 6 days after installing the official OTA security update, and the device had no prior hardware symptoms, physical damage, or water exposure.

The service center has diagnosed it as a board-level fault and advised motherboard replacement. However, the quoted repair cost is significantly high relative to the device value, which is concerning considering the issue occurred shortly after an official update.

I would like to respectfully request:

1. A deeper technical review of this case to determine whether the update could have contributed to the failure.

2. Consideration for a goodwill repair or cost support, given the circumstances.

3. Clarification on whether similar cases have been reported following the recent update.

I am not questioning the professionalism of the service team, but I believe this situation warrants further review beyond standard repair guidelines.

Kindly refer this matter to the appropriate technical team for re-evaluation.

[17420026]

Samsung mobile
Pappukumar