Despite multiple attempts to troubleshoot vibration problem after recent software update, I am not able to solve it. I am asking Samsung why I am facing this problem after new software update (UI 5.1). I have done factory reset also, but to my surprise nothing seems to be of any use. I feel disappointed when they ask for update and suddenly the feature stops working and later forcibly pay to service centres for repair. Very dissatisfied as a long associated Samsung customer.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
