Samsung A21s Voice call auto disconnect every time

[Megami]

I'm facing some problems, 

Bug: every time when I try to call someone my call end button Auto end the call, 

Today, now I tried to check if something really touching my end call button, so first I enabled developer settings, then selected show touches on screen( show taps) , after that I tried calling 8-10 times and every time I see tap (touch) on end call button, but I'm not touching my phone, my phone automatically touches on end call button, and I can see it on screen that it's been touched because of enabling show tap option on settings.

Next I tried to check if my touch is ok or faulty, then I went to note pad, I draw many things, and surprisingly there wasn't a single system made touch, so I think my touch is fully functional.

Fix : January Patch fixed it but touch sensitivity around upper half got reduced.

[Megami]

Samsung A21s Touch sensitivity problem after January Patch. but auto touch fixed

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Be assured, to resolve the issue please follow below given steps:-

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Megami]

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[Megami]

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[Megami]

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