Original topic:

Samsung A15 5G

(Topic created on: 3 weeks ago)
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rohitchavan311
Active Level 1
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Galaxy A
Samsung A15 5g I am having FPS problem in the video. I have a 90Hz mobile but the FPS is 45Hz. Please solve this problem in the next software update. When is the software update coming?



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cs_member10
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Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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