Original topic:

Restore Issue

(Topic created on: 01-20-2025 08:22 PM)
285 Views
SirishaMahesh
Active Level 1
Options
Galaxy A
Actually I reset my phone on 26th December due to some issues,but a 2months before I reset the phone at that time I got all my 533 contacts by login with my google mail,but this time I am not getting any one of my 533 contacts till today.All the 533 contacts are very important to my career.but I backuped all my contacts on 25th December as I showed in the pictures above and it also showing all the 533 contacts to restore from encrypted restore my asking my screen lock,after giving my screen lock it's showing all my contacts as but I can't tagged the screen shots of those to this but I tagged in comments below ,it get downloading after pressing restore option in the top of the left but after that it shows that it got downloaded into google play services and I can't able to found where the contacts are downloaded. I contacted Samsung customer care center, Samsung helpline too they suggested me to post this.
Hope this time I will get solution...😊


4 Comments
SirishaMahesh
Active Level 1
Galaxy A
As I said above about the issue I am facing
These are the screen shots 1737385369356.jpg1737385369401.jpg1737385369466.jpg
0 Likes
TROVE
Expert Level 5
Galaxy A
It seems that you're unable to restore your 533 contacts after resetting your phone. You can start by checking if the contacts are available on Google Contacts (contacts.google.com) through a browser. Make sure you're logged into the correct Google account on your phone and verify that contact syncing is enabled. If the contacts were restored from a backup, try clearing the cache for Google Play Services and manually syncing the contacts under Settings > Accounts. If the issue persists, consider using third-party recovery apps for contacts or reaching out to Google support for assistance.

If you find my reply helpful, please accept it as a solution!  It helps other users too. Just click the three dots in my reply section and select "Accept as Solution." Thanks!
SirishaMahesh
Active Level 1
Galaxy A
Accept as Solution...😊
Thank you so much for ur reply😊
But still I can't able to get my contacts I also checked in google contacts too🙁
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes