Recent update issue

[bluelili]

My phone model is A52. After recent update NOV 2024. Phone started to hang. Touch screen and lock screen wasn't working at all. Happened twice. Only power key was working but still couldnt turn off or restart. Had to wait till battery drained completely. 

Anyone faced this issue? How did you fixed it??

[Wodehouse]

I'm so sorry to hear that your Samsung Galaxy A52 has been experiencing issues after the recent November 2024 update. The symptoms you've described, such as the phone hanging, unresponsive touch screen and lock screen, and only the power key working, are definitely concerning.

It's possible that the update may have caused some compatibility issues or bugs that are affecting your phone's performance. I've checked online forums and Samsung's community website, and while I couldn't find any identical issues, there have been reports of similar problems with other Samsung devices after software updates.

To troubleshoot this issue, you can try a few things:

- *Restart your phone in safe mode*: This can help you determine if a third-party app is causing the issue. To restart in safe mode, press and hold the Power button until your phone restarts, then release the Power button and immediately hold down the Volume down button.
- *Perform a factory reset*: This will erase all data on your phone, so be sure to back up your important files and data before doing so. Go to Settings > General Management > Reset > Factory data reset.
- *Check for any available software updates*: Ensure that your phone is running the latest software. Go to Settings > Software update > Download and install.

If none of these troubleshooting steps resolve the issue, it's possible that there's a hardware problem or a more complex software issue that requires professional attention. You may want to visit a Samsung authorized service center for further assistance.

I hope this helps, and please let me know if you have any further questions or concerns!

Please do check the link below
https://us.community.samsung.com/t5/A-Series-Other-Mobile/Phone-got-locked-after-recent-update/td-p/...

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your device touch, hang and draining issues.

1. Galaxy device touch issue: ● Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.
● Check space availability: Settings > Device Care >Storage.
● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

2. Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

3. Galaxy device hanging issue: https://www.samsung.com/in/support/mobile-devices/how-to-reboot-a-frozen-galaxy-device/

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.
● Close Background Apps.
● Remove third party application.
● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
Remove third party accessories

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support