Original topic:

Purple screen

(Topic created on: 04-30-2023 08:23 PM)
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Vrajen01
Active Level 1
Options
Galaxy A
Samsung Galaxy A51 screen getting purple color from top right corner of screen and day by day it's increasing.

Tried safe mode option didn't help. Uninstalled recently installed apps as well.

Apr 17, 2023 One UI 5.1 update happened, which couldn't able rollback.

Any suggestions to solve problem. 
2 Comments
Gourav_Mistri
Active Level 7
Galaxy A
Try to reset the phone. If is will resolve the problem, then ok. Otherwise, go to the Samsung Authorized Service Centre. Check your phone by them. If they will provide you any satisfied answer then will do this, but if not then tell them to downgrade the software version. It may resolve the problem.
cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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