Proximity sensor not working.

[Hemal5672001]

Sometimes Proximity sensor is not working in My galaxy A50. When i bringing up the mobile near to my ear to attend call,  the proximity sensor is not working sometimes.  Can anyone help me with this?

[Drarifsupto]

1. If there is no damage issue by phone drop or by others, It will normally get working after regular updates.

2. if not solved then go Samsung care within warranty period.

3. Reset your mobile after backup your data...

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Check app cache:-
Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support