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08-02-2020 09:46 PM in
Galaxy AFirst i thought android10 update was great on my a10,but several weeks later my phone keeps crashing. Seems my screen cant keep up with the update.like its breaking **bleep**
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08-02-2020 10:03 PM in
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08-02-2020 10:46 PM in
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08-05-2020 11:38 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
To resolve the issue kindly follow the given below steps:-
1. Launch your settings > Apps > Crashing app > Storage > Touch clear cache &clear data.
2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support