Original topic:

Problem

(Topic created on: 08-02-2020 09:46 PM)
271 Views
Lapiniglapinig
Beginner Level 2
Options
Galaxy A

First i thought android10 update was great on my a10,but several weeks later my phone keeps crashing. Seems my screen cant keep up with the update.like its breaking **bleep**

3 Comments
Anonymous
Not applicable
Galaxy A
please error feedback to Samsung tell us your problem
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Ehsank
Expert Level 5
Galaxy A
go to service centre otherwise ur problem may increase
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Launch your settings > Apps > Crashing app > Storage > Touch clear cache &clear data.


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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