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01-07-2021 08:29 PM in
Galaxy AHi.I've noticed that after I updated my phone to the new One Ui 2.5 my wireless connection doesn't work as smooth as before.Although it shows full signal the internet it's slow,youtube loads slowly,and today when I was in whatsapp,I sent a message but the message didn't sent ,though the wireless connection was on and with full signal.I had to close and open the wireless connection for message to be sent.My internet connection is 300Mbytes/s so it's not the network.With other phones my wireless connection works smoothly,but with samsung A 50 after this update it looks like it keeps disconnecting.I've tried wipe cache but it didn't help.
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01-07-2021 08:34 PM (Last edited 01-07-2021 08:36 PM ) in
Galaxy A- Mark as New
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01-07-2021 09:11 PM in
Galaxy AYes,I've installed it by wireless exactly like I've installed all the updates including the one from Android 9 to 10.But everything worked fine.So what do you suggest?To reinstall it through smart switch?Or to contact samsung tech support to fix this bug in future updates?
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01-07-2021 09:14 PM in
Galaxy A- Mark as New
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01-07-2021 10:46 PM in
Galaxy AI've reseted the phone to factory settings and it seems that did the job.
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01-07-2021 11:02 PM in
Galaxy A- Mark as New
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01-10-2021 01:08 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support