Original topic:

Problem to catch 5g networks A335g

(Topic created on: 10-19-2023 10:48 PM)
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shammi_096
Active Level 5
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Galaxy A
I am facing with problem related network, my device A335g is not catching 5g networks properly while other devices like realme, oneplus can easily cath 5g netwokrs at the same place, requesting to please provide the solution or tell me is it the problem of A335g device.

2 Comments
BHANGAL
Active Level 4
Galaxy A
Use netmonster app and select NR only after that enjoy 5g stable
cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern kindly visit this mentioned link to resolve your Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

How to use 5g in Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support