Problem on A50,Help me😊

[SRBAJROLIYA]

I can't find latest camera photos on other app.

Like I am changing WhatsApp dp I can't find recently camera photo.

This issue also happens on other app also camscaner, insta and etc.

Screenshot and edited camera photo showing but original not.

Why?

[Devv_007]

Hello,where are photos stored internal or sd card?are you able to access them from inbuilt gallery?

[SRBAJROLIYA]

internal

[SRBAJROLIYA]

photos are showing in gallery but problem are in other app.

[Devv_007]

Have you given permission of storage to specific app?if not then check from settings>Apps>Select app which has issue>Permissions>Storage(turn it on) and check the issue.

[SRBAJROLIYA]

🙋‍♂️

[Devv_007]

In this situation you can try to clear cache of the app which has issue.Or try to move those photos from Camera folder to another.

Also try this- move all Camera photos to another temporary folder and delete the Camera folder from internal storage>DCIM>Camera.And then re-create a Camera foder and move photos from temp folder to Camera folder and then check issue.Hoping that this may work.

[SRBAJROLIYA]

yes of course, permission are on.
problem are only for recent camera photo other photos like screenshot and downloaded photos are showing.

[Samsung_Support2]

Hi there,

Please perform the following steps to resolve the issue:

1- Settings > apps > tap on 3 dots (Upper right corner) > reset app preferences.

2- Settings > apps > tap on 3 dots > show system apps > gallery/camera app > storage> clear cache.

3- Settings > apps > Whats app/Instagram/cam-scanner > permission > camera > enable

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions). 

Regards,

Team Samsung Members