I understand you're experiencing two frustrating issues with your Galaxy A16 5G: blurry video calls and touch screen problems while charging. Let's try to address these:
Blurry Video Calls:
This issue can stem from a few factors. Let's check these possibilities:
Check Your Internet Connection: Video calls require a stable and strong internet connection.
Try switching between Wi-Fi and mobile data to see if one is better than the other.
If you're on Wi-Fi, try restarting your router.
Make sure other devices on your network aren't consuming excessive bandwidth during video calls.
Check Camera Lens: Ensure the camera lens is clean and free of smudges or dirt.
Check Camera Permissions: Make sure the apps you're using for video calls have permission to access the camera. Go to Settings > Apps, select the app, tap "Permissions," and ensure "Camera" is allowed.
App-Specific Settings:
Within the video call app (e.g., WhatsApp, Google Meet), look for settings related to video quality or resolution. Sometimes, these settings are set to a lower quality by default to conserve bandwidth. Try increasing the video quality to the highest available setting.
Check Lighting: Poor lighting can make the video appear grainy or blurry. Try making video calls in well-lit areas.
Test with Different Apps: Try making video calls using different apps to see if the issue is specific to one app.
Clear App Cache: Clearing the cache for the video call apps can sometimes help. Go to Settings > Apps, select the app, tap "Storage," and tap "Clear cache."
Reset App Preferences: As described in a previous answer, you can try resetting the app preferences.
Software Update: Make sure your phone's software and the video call apps are up to date.
Touch Screen Not Working Properly During Charging:
This issue is often related to electrical interference or a faulty charger.
Use the Original Charger and Cable: Always use the charger and cable that came with your phone or a Samsung-certified charger.
Try a Different Outlet: Some electrical outlets may have grounding issues that can cause interference. Try charging your phone in a different outlet.
Check the Cable and Charger for Damage: Inspect the charging cable and adapter for any signs of damage, such as frayed wires or bent pins.
Clean the Charging Port: Use a can of compressed air to gently clean the charging port on your phone. Sometimes, dust or debris can interfere with the charging process.
Test in Safe Mode: As described previously, boot your phone into safe mode to see if the touchscreen works properly when the charger is connected. If so, a third-party app may be the culprit.
If the issue persists after trying these steps, it's possible there may be a hardware problem with your phone. It's recommended to contact Samsung Support.
At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.
We want to inform you that avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues and touch issues. So we recommend you avoid the usage of the mobile phone while charging.
Please follow these easy troubleshooting steps which may help in resolving the Camera issue:
● Kindly check the physical condition of your camera lens.
● Use a microfiber cloth or a cleaning wipe to clean the camera lens.
● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.
● You can reset your device by following the steps: 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember password then advise to reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
