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03-21-2022 11:40 AM in
Galaxy ADear Samsung Customer,
Greetings from Samsung Customer Support!
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
1 Go to Settings > Notifications
2 If an ad just arrived recently through the notification tray, you should see them under recently sent
3 If you want, you can turn off notifications for that app with the toggle
4 If the app sent the notification much earlier, you'll need to dig a bit further to locate that app and access its notification settings
If you want to disable the notification as it arrives, just long press the notification and turn off the toggle for notifications for that app.
How do I stop pop up ads altogether?
Unfortunately you probably can’t. However, the following steps will help minimise them as much as possible!
1 Identify the app that is sending the pop up
● In order to show the ad, the app must be active on your device.
● Launch the Google Play store to see which apps were recently active.
● Click the 3 lines icon, go to my apps and games > installed > last used.
● This should help you narrow it down, especially if it shows an app that you haven’t used recently.
● Select one of the most recently used apps and uninstall them until the pop up ads stop.
2 Block ads via Google chrome
● Head in to the google chrome app and tap the 3 dots icon.
● Select settings.
● Scroll down the page and select site settings.
● Click on pop ups and redirects.
● Ensure this setting is toggled off.
● Select ads and ensure this is also toggled off.
3 Block ads via Samsung internet
Launch the Samsung Internet app and tap the 3 lines icon.
Select settings.
Select sites and download > Toggle on block pop ups.
Head back to the Samsung Internet menu and select Ad Blockers.
Download a suggested ad blocker.
Thank you for writing to us.
Warm Regards,
Samsung Customer Support.
