Original topic:

Please provide Bug Free Android 15 update to A55

(Topic created on: 2 weeks ago)
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Pururathi
Active Level 6
Options
Galaxy A
Dear UI tean and Developer.
Now a days you are giving android UI update to S series Phone and most of them facing Overheating and Battery drain fast problem.


I kindly request you to provide Above bug free update to Samsung A55.


Waiting for your reply


8 Comments
CipherChip
Active Level 10
Galaxy A
Sure , can you wait till your next generation 😂😂
Pururathi
Active Level 6
Galaxy A
I will get till June but I think you will get till your next generation
Galaxy A
The Samsung A55 is as of now under the Beta testing and is running on the ONE UI 7.0 Beta version.

For A series to recieve the stable update it is expected that it will be released for the A series phones on May 2025 ending or June 2025 onwards initially in the Korea and then globally to all A55 phones
till the end of June 2025.

Please tap on the 3 dots on the top right corner and select accept solution if I was able to help you with the query. Thanks for asking.
Pururathi
Active Level 6
Galaxy A
I know that A55 will get stable update till June. But I wish to receive update which do not have problem of overheating and battery drain fast problem.
Galaxy A
I know right that it is frustrating to face such issues, but these issues are very common in New updates and specially in Beta versions. There are a lot of bugs.However, after receiving the stable update, they will definitely get better with patch updates and device optimisations.
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Pururathi
Active Level 6
Galaxy A
I think so that samsung will fix all issues which face after ui7 update
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MAZAK888
Expert Level 5
Galaxy A
Next month 🙏🙏
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience. Our products go through rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter as per Samsung guidelines.

If you are facing the heating and battery drain issues, please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

3. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

4. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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