Original topic:

Picture-in-Picture and Split screen don't working on my A02

(Topic created on: 11-26-2021 01:17 AM)
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Desireeeee
Beginner Level 4
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Galaxy A

I recently went from a Samsung E tablet to a Samsung A02, and I got this phone because of the split screen which I loved on the E tablet so I made sure to research and every video and article I clicked on affirmed that it was a feature of the phone. Come to find out that the split screen isn't here and PiP doesn't work anymore (and when it did it only worked half the time). What's going on? Is it just my phone or did y'all just take those features away from the A02?

1 Comment
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/uk/support/mobile-devices/what-are-multi-windows-and-how-do-i-use-them/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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