Phone randomly locking and restarting

[brucewaynethebatman]

Hello all,

Samsung A52s is randomly locking and restarting. I have noticed this issue after November update. 

This never happened before and remind me of my bad experience with Galaxy Note 4 after exactly 1.5 year of use. I also received a pop up message to send the report of error when I open members app. Attached is the screenshot of same. 

I hope this is not samsung intentionally making this phone obsolete as my last experience after which I didn't buy Samsung for 3 years. I don't use games on this phone, only whatsapp and some browsing using brave or duckduckgo which already block any harmful script, all, I also regularly update the apps are and phone software whenever available. 

[NSM01125910025101101]

Send it immediately

[brucewaynethebatman]

Where?

[ankzp]

I faced the same issue on M31S after update. When I visited Service center they said it's a motherboard issue

[brucewaynethebatman]

But this is after update, how can this be motherboard issue. Updates must have done something.

[ankzp]

This is an known issue. There are several cases. Motherboard getting damaged after update and restart issue happening. Check community and internet, you will get several references.

[brucewaynethebatman]

So it was intentional from samsung. I am not surprised then, they do it as they did with note 4 back in 2016. Never buying again a samsung phone. It is not installing Google play store updates too, mine stuck at June 2023.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[brucewaynethebatman]

I encountered this error 2 times this week and I have already sent the the log file.
I hope this issue is resolved as soon as possible.
Thanks!