Phone problem

[alifhasan07]

My phone restarted once four days ago. That day I thought maybe it happened because of pressure or something. But later in the evening, it restarted again. Everything seemed fine that day, but the next day the same problem happened again. After that, there were no restarts for a while. Today, suddenly after evening, it restarted again twice. I still don’t understand what the problem is.

Device:SAMSUNG GALAXY A34 5G

[Saiyan36]

Turn off auto optimisation in settings.

[aryandahariya]

Happened with me just now

[Pranko]

It's ok sir if this constant restart is not troubling in you daily activities then leave it as it is.

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Kindly use genuine Samsung charger.

1. Disable auto restart function, there are two methods to disable auto restart function:
Settings > General management > Reset > Disable Auto restart (if enabled).

If the issue has not been resolved, then follow;

2. If you are facing this issue after installing any new application, then uninstall that application:
Settings > Apps > desired app > Uninstall > OK.

3. If the issue is still not been resolved then, update software:
Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now
Note: Your phone will restart after the update is installed.

4. If the issue still persists, then reset the settings: Go to Settings > General Management > Tap on Reset > Tap on Reset settings.

5. If the issue is still not been resolved, Reset the device:

IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select "try another way"> Next > Enter a new password > Next.

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps).

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[jarvis123]

Google play security update for a34