Phone is not recognized

[techydude]

When I connect my Samsung Galaxy A6+ with my Laptop by using USB cable then it is not recognized in my Laptop. I had tried all troubleshooting steps but it was of no help to me.

[chndn811]

Issue could be in your USB cable or laptop port.

[techydude]

All other phones are connecting properly with my Laptop, I also tried replacing my USB cable but still getting the same error

[chndn811]

Restart your device and then connect to laptop

[Anonymous]

Device port is dead.

[techydude]

How can I repair it, because if I went to service center then they'll reset my phone and I don't have any backup

[techydude]

but the phone is charging correctly only it isn't detected when connected to LAPTOP

[Anonymous]

Yeah, because port is gone.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support