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Phone automatically switching off

(Topic created on: 11-19-2024 09:27 AM)
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shru1iieee
Active Level 1
Options
Galaxy A
Why my phone automatically switching off repeatedly 

1 Solution


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Solution
goodthings
Expert Level 5
Galaxy A
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

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6 Comments
RĀJ
Expert Level 5
Galaxy A
Maybe bore ho gaya hoga switch on rah rah kar... 😊
shru1iieee
Active Level 1
Galaxy A
Sayad
Wodehouse
Expert Level 5
Galaxy A
That's frustrating!

There could be several reasons why your phone is automatically switching off repeatedly. Let's explore some possible causes and solutions:

*Possible Causes*

1. *Low Battery*: A dying battery or a battery with a low capacity might cause your phone to shut down repeatedly.
2. *Overheating*: If your phone is overheating, it might automatically shut down to prevent damage.
3. *Software Issues*: Software glitches, bugs, or compatibility issues can cause your phone to restart or shut down unexpectedly.
4. *Hardware Problems*: Faulty hardware components, such as a malfunctioning battery, charging port, or motherboard, can cause your phone to shut down repeatedly.
5. *Loose Connections*: Loose connections between the battery, charging port, or other components can cause your phone to shut down unexpectedly.
6. *Corrupted Apps*: Malfunctioning or corrupted apps can cause your phone to restart or shut down repeatedly.
7. *Firmware Issues*: Firmware issues or outdated firmware can cause your phone to shut down unexpectedly.

*Solutions*

1. *Charge Your Phone*: Ensure your phone is properly charged. Try charging it for at least 30 minutes to see if it resolves the issue.
2. *Cool Down Your Phone*: If your phone is overheating, turn it off and let it cool down for a few minutes.
3. *Restart Your Phone*: Sometimes, a simple restart can resolve the issue.
4. *Update Your Software*: Ensure your phone is running the latest software. Go to _Settings_ > _Software update_ > _Download and install_.
5. *Clear Cache and Data*: Go to _Settings_ > _Apps_ > _All apps_ > _Google Play Services_ (or other apps) > _Storage_ and clear the cache and data.
6. *Boot Your Phone in Safe Mode*: Booting your phone in safe mode can help you determine if a third-party app is causing the issue.
7. *Perform a Factory Reset*: If none of the above steps resolve the issue, perform a factory reset. Go to _Settings_ > _General management_ > _Reset_ > _Factory data reset_.
8. *Visit a Authorized Service Center*: If the issue persists after trying the above steps, it's possible that there's a hardware issue. Visit an authorized service center for further assistance.

You have not mentioned your phone model no

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots. Thank you 😊
Solution
goodthings
Expert Level 5
Galaxy A
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

● Kindly use genuine Samsung charger.
Note: We always recommend to use genuine Samsung charger for charging your device.

● Disable auto restart function
There are two methods to disable auto restart function
Method 1: Navigate to apps screen and tap on Settings>>Tap on General management>>Tap on Reset>>Disable Auto restart (if enabled)>>Auto restart disabled.
Method 2: Go to "Settings">>Tap on "Battery and device care">> Tap on Three dots>> Tap on "Automation">>Disable "Auto restart at set times" if enabled

● If you are facing this issue after installing any new application, then uninstall that application.
Please follow the below steps:
Navigate to apps screen and tap on Settings>>Tap on Apps>>Tap on desired app>>Tap on Uninstall>>Tap on OK.

● Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, we request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.