Original topic:

PROBLEM : My device isn't getting charged properly

(Topic created on: 05-23-2021 04:06 PM)
440 Views
souravKhan
Expert Level 5
Options
Galaxy A
So today when I put my device { Galaxy A51 } on charging at 12:01pm at 4% battery and after 3 hours when I checked the battery percentage I was shocked that it only got charged to 63% so for all that time ( 3 hours ) it got only increased 63-4 = 59%

It never happened to me before. Usually it takes around 2 hours and 15 minutes to charge from 0-100% 

Here are the screenshots of the times of plugging and unplugging my device from charging.....

image
Plugged in at 12:01pm


image
Unplugged at 3:01pm

App that is used to to track that charging time : Samsung Battery Tracker



So anybody know what's the problem? And can it be solved at home or I'll have to take it to service center?

I can't figure it out whether it's my Charger's fault or my device's battery got damaged. If it would have been a battery issue I'd have faced abnormally fast battery drain also but I'm not facing that, so I guess it's the charger's fault.

NOTE : I'm using the original charging brick and cable and Fast charging was enabled. 

13 Comments
Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your charging related issue: https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/#:~:tex...

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
Galaxy A
Arz hain ..🤣🤣😆😆 kal rat sapna aya s21 liya .. halwa ui software ka ek update bhi diya . Update kia jaise hi suru ho gaya khel ... 108 degree tapman jaise heater coil ..na pani nahi baraf rok saka aag .. battery aise daud raha jaise bhag milkha bhag... sapna to sapna hota sapne ka to marzi .. subhe utha to hangsung bech raha tha sabji
souravKhan
Expert Level 5
Galaxy A
আমি বলছি তুমি National Shayeri competition এ participate করো, guarantee জিতবে 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
Galaxy A
Charger ba sub pbas gele erokom hoy phone e ..reverse charging hoy