Overheating

[InduDevi]

I use samsung galaxy a36 I tried everything but my phone get heated like normal uses it gets upto 42.c, and it was new phone what should I do im very disappointed with samsung 😒 

[InduDevi]

Mai jajise tere se baat kar rha hu phir bhi heat ho rha hai

[jay280]

Good lock download karo aur usem good guardian naam k app jaake battery tracker battery guardian aur thermal guardian download karu ye 3 app help karge battery aur heating kam karne me

[InduDevi]

Ok

[jay280]

Yt thoda vid dekh lena k se use karte h apps ko thermal guardian 60hz automatically kar dega jab phone garam hoga fir nayi post na aaye ki phone refresh rate bigad gaya

[InduDevi]

Should I exchange my phone or every model have same issue ??

[reshi07]

No

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[anxar]

Hello