Recently (on 15 April 2022) my friend bought a Samsung Galaxy A53 5G, from MyG store, Palakkad. From the day of purchasing mobile having overheating problem. We took the mobile to Samsung service center, Palakkad. They checked at 23 deg ambient temperature (inside AC room), mobile temperature was 30 deg. Technicians said they cannot consider this as overheating and issue DOA. They said as per company policy it is normal if the mobile temp is less than 48 deg. At palakkad outside temperature always around 35 deg. So the mobile temperature will be +/-40 deg. How can Samsung expect to use mobile at 48 deg C?
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
