Original topic:

Orangish/Yellowish Skin Color Tone

(Topic created on: 03-09-2024 02:51 PM)
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arjunkatwal24
Active Level 2
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Galaxy A
How long are we supposed to use the Samsung Galaxy A54 5G, the best-selling Samsung smartphone, with poor image quality? The skin tone appears oversaturated and appears orangish/yellowish. While the skin tone looks natural in the camera viewfinder, it becomes unpleasantly discolored after taking photos. They said the fix update would be rolled out in the February patch, but they didn't provide it. How long should we wait for updates to fix this issue?"

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2 Comments
cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

YesItsMe
Active Level 2
Galaxy A
Have already shared the log file for this previously. This issue has been reported under various forums. Not sure what is being done to fix this. The Reds/yellows/oranges are horrible. Strawberry photograhs look absolutely bloody on the a54.
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