Not getting update

[RAHUL7534]

Why am not getting updates automaticly even i have visited service center one ui 5.1 is available for galaxy a52 4g but and my device is on 5.0 version but still show my device is up to date but in smart switch app update is available and customer care are also not able to fix it for what you have cost 27k fix this as soon as possible 

[Mnkg279]

Try manual security update search from biometrics and security.

[hrp_06]

Use smart switch to update.

[RAHUL7534]

Already tried 2 times

[RAHUL7534]

Already done it in previous month

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support