Original topic:

Not Working Properly A16

(Topic created on: 2 weeks ago)
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Arie786
Beginner Level 4
Options
Galaxy A
After Update to android 15/UI7.0 the phone misbehaves like battery drain, takes more time to charge than before, UI lag, phone slows down, heating issue, etx... Overall bitter experience with A16, I regret to buy this phone.. Please help... 
7 Comments
Galaxy A
Visit Samsung service centre tomorrow at 11 AM
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MalarvizhiR
Beginner Level 2
Galaxy A
I am also facing similar issues with my A16. Every click works 3 times, It is even a hazzle typing this message.
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy A
You're welcome to here.
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Arie786
Beginner Level 4
Galaxy A
Thanks
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goodthings
Expert Level 5
Galaxy A
Your's most welcome.
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues with your device, we kindly ask you to share the log file with us. Additionally, if you have any video clips or images that illustrate the problem, it would greatly enhance our understanding.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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