Hello, despite purchasing a new battery for the Samsung A6 Plus handset, the charging continues to be extremely slow, with diagnostics output showing "battery action required".
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Galaxy device charge slowly issue: Use a ''Genuine Samsung charger'' with your device If you are using non-genuine Samsung charger, check device charging by using another Samsung genuine charger. (If available) Note: We always recommend to use genuine Samsung charger for charging your device.
Check physical condition of USB cable Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.
Check charger functionality Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
If different device charging with the same charger: It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung approved charger? Note: We recommend our customers to use only Samsung approved chargers, as 3rd party chargers with different output rating may cause errors in the device.
If the device charging with different charger: It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage. If damage: Issue might be because of the damage hence we request you to visit Samsung service center to get it replaced (Warranty not applicable). If not damage: As we have tried with all possible troubleshooting and issue has not been resolved. I request you to visit the nearby service center along with your mobile and charger for a detailed inspection.
Check charging If rating is 15W or above: Kindly try to charge the device in a non-inverter socket. If you are using normal socket: As a safety measure Fast charging may not support, while you are using the device hence, request you to keep the device idle and check the charging performance. Note: Kindly open Device care from settings > Battery > Please tap on three dots (more option) at the top right hand side > please select settings > enable fast cable charging. For Android 11: Kindly open Device care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.
Charge the device in switch off condition Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes. If not resolved: (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage). If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper the battery also request you to visit the service center immediately.
Turn off Wi-Fi, GPS, Bluetooth etc. Turn off unused functions like Wi-fi, GPS, Bluetooth & Location settings when not using them. Please follow the below steps: Step1: On the home screen swipe down the notification panel. Step2: Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
Close background running apps ''Multiple applications'' are running in the background of the device? When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.
Avoid usage of mobile phone during charging Usage of the mobile phone when charging may cause slow charging issue. So we recommend you to avoid the usage of the mobile phone while charging.
In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
