Original topic:

Network problem

(Topic created on: 04-08-2024 11:25 PM)
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ramkumarpuri
Active Level 1
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Galaxy A
My device a54 5g video call and play game time automatic heating and automatic change my network 5g to 4g what is this problem very fast hot Samsung Galaxy a54 5g and very fast battery drain and 5g not working 
1 Comment
Samsung_specialist
Community Manager
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Galaxy A

There are a few steps you can take to try to resolve them:

Overheating during video calls and gaming can occur due to intensive usage, poor ventilation, or background processes consuming too much CPU power. Try closing any unnecessary apps running in the background, avoiding extended gaming sessions, and ensuring that your device has proper airflow.

If your device is automatically switching from 5G to 4G during usage, it could indicate a problem with the network coverage or settings. Check your network settings to ensure that 5G is enabled and that you're in an area with good 5G coverage. You may also try resetting your network settings or contacting your network provider for assistance.

Fast battery drain can be caused by various factors, including background apps, screen brightness, and network connectivity. Try optimizing your device's battery usage by reducing screen brightness, disabling unnecessary features like location services or background app refresh, and closing apps running in the background when not in use.

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