Hi. I'm unable to access the my files folder on my galaxy A21S. I tap the icon and nothing happens, I've tried clearing the cache and carried out a restart but still no luck. Any suggestions?
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
