A50s iam facing one issue audio file movie secure folder than missing file

[moslemuddina50s]

hi my device model number A50s iam facing one issue audio file movie secure folder tan open secure folder app tan missing my audio file any body can help me or solution 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support

As per your issue, we request kindly check your file by the following steps:
Go to secure folder>My files>audio file.

If the issue still persists kindly share your issue on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support.