Original topic:

Music Routine Not Working After Switching to Amazon Music – Need Help! 🎵

(Topic created on: 08-12-2025 08:25 PM)
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Vyomvk
Active Level 2
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Galaxy A
Earlier, I had a routine set up so that as soon as my earbuds connected, Spotify would start playing automatically—no need to even open the app. It was super convenient.

This week, I switched my subscription from Spotify to Amazon Music. I updated my routine to use Amazon Music instead, but now, whenever my earbuds connect, all other actions still work perfectly (Dolby Atmos turns on , phone goes on vibrate )… except the music doesn’t start playing .

It’s a small thing, but it really broke my smooth music experience. 😅
Any ideas on how I can fix this and get my music auto-playing again with Amazon Music?

Thanks in advance! 🙏
2 Comments
cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Fari20112019
Beginner Level 2
Galaxy A
Did you get the solution for this.? I am facing same issue here with my phone
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