I'm facing an issue on my A52 phone. I'm using dual sim and i have mobile data configured to be used on SIM #1, sometime data connection goes down (i don't see the 4G closed by the signal icon even if there is coverage of the provider). If I toggle my mobile on airplan mode for few seconds the connection comes back. I tried also using data from SIM #2 but I faced the same issue. Can anybody help me?
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
Kindly restart your smartphone once and also re-insert your SIM card. Check device network in an open area: Kindly check your device in a different location/network coverage area.
Check device network mode settings Please follow the below steps. Step1: Navigate to the app's screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on Mobile networks. Step4: Tap on network mode SIM1 or SIM2. Step5: Select network mode. Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode.
Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
its new S8 LTE tablet and using vodafone sim but after every few hours its mobile data stop working even if I on and off mobile data its not working than I have to on flight mode and off it that mobile data starts working getting this problem daily 3-4 times, I have changed my Sim as well but still getting the same issue , this sim is working fine in my other device. I have done all trouble shoting provided by you but does not work. pl. resolve this
