Microphone issue

[D333]

I can't understand the issue with my phones ( a33) microphone. If I don't keep the microphone very close to my mouth other person can't hear any thing it is very problamatic. 

There can be two reasons either there is some software issue or hardware issue. If the problem is in hardware then phone has to be opened which is not a very good thing because by doing so phone will no longer be water and dust resistance.

 Secondly microphone in a33 is smd type so there is always a risk that other component can get damaged while reparing. Its a huge inconvenience huge. 

A serious quality issue .

And if it's software issue please look into it.

I will request samsung to look into it.

I will rather prefer to change my phone then to chane the microphone 

My phone is hardly one and half years old.

 If anyone is facing similar issue please share.

[Siddartha123]

Bro don't worry go to a authorized service center let them do their process even after opening also they have the glue that stops water from coming inside you will be having zero issues after visiting a authorized service center

[Samkarya]

Book a repair, trust Samsung service 🙌

[SM-A72]

I am still facing same problem

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

Galaxy device microphone issue: Disconnect the headphones and follow the below steps:

Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

Restart the device: Press & hold the power key> Restart> Tap again to Restart your phone.
Note: If you use the security feature, the phone will require your backup password to unlock after rebooting.

Record your voice without using headphones by using a voice recorder" and playing the recorded audio:

Navigate to the apps screen and tap on the Samsung folder> Voice Recorder> Tap on the recording to record your voice then tap on Stop to save the recording> Save> Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advice to reset (Forgot password) his/her Google account.

Path: Settings> General Management.> Reset.> Tap on Temporary cloud backup or External storage backup> After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
Note:

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. However, we want to inform you that Samsung service center has highly qualified and certified teams who inspected the device on different- different parameters before hand overing it to customer, So you can repair your device from Samsung authorized service center.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[D333]

Ultimately microphone of a33 has stoped working within 1.5 year.
I regrate my decision to buy samsung phone.