Mic & Hanging issue

[jadhavR]

Dear Samsung team, 

After received 6.1 software update Samsung galaxy a52s this phone is very slow and hanging , and also mic not working when call put on speaker mode

Please solve this 

Thank you 

[nithi_nithi]

Software issue

[jadhavR]

Yes bro

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[ganeshropiya]

Reset all accessibility settings

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device slow and hang issue: https://www.samsung.com/in/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-i...

Galaxy device microphone issue: please follow the easy troubleshooting steps which might help to solve the issue.

1. Disconnect anything plugged into the headphone jack like a selfie stick, headphones, Bluetooth, etc.
2. Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device. (If any)

Restart the device & Record your voice to verify
How to restart the device
Please follow the below steps
Note: If you use the security feature, the phone will require your backup password to unlock after rebooting.
Press & hold the power key>> Tap on Restart>> Tap again to Restart your phone.

Record your voice by using "Voice recorder" and play the recorded audio
Please follow the below steps
Navigate to apps screen and tap on Samsung folder>>Tap on Voice Recorder>>Tap on recording to record your voice then tap on Stop to save the recording>>Tap on Save>>Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support