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a month ago in
Galaxy A- Mark as New
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a month ago in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we want to inform you that with latest software updates, some of the features are removed and some new features are added in the devices.
As you are facing multiple issues like dark mode not shifting to light in daytime or extract text lens option, we request you to kindly get back to us with additional information- Error log file, video, or screen-shots. This will help us to further investigate and resolve your concern.
Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on Samsung Members Application > Support>> Type your issue>> Tap on error report >> Tap on send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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a month ago (Last edited a month ago ) in
Galaxy A- Mark as New
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Galaxy A