Macro Lens issue

[Dr_a__]

Recently I bought Galaxy A35 smartphone , almost 4 weeks if I say . After oneUi 7 update my macro camera is not focusing properly even in good background light condition, kindly help me to solve the issue 

[AvishekG]

1. Disable Focus Enhancer

The "Focus Enhancer" feature can sometimes cause the camera to switch lenses unexpectedly. To disable it:

1. Open the Camera app.


2. Tap the yellow circle icon that appears when you get close to a subject.


3. Ensure the icon turns gray, indicating that Focus Enhancer is off.



This should prevent the camera from automatically switching lenses during macro photography.

2. Use Camera Assistant App

Samsung's Camera Assistant app offers additional controls:

1. Download and install Camera Assistant from the Galaxy Store.


2. Open the app and disable Auto Lens Switching.


3. In the app, enable Prioritize focus over speed to ensure the camera focuses properly before capturing the image.



These settings can help improve macro focusing performance.

3. Clear Camera App Cache and Data

Accumulated cache can affect camera performance:

1. Go to Settings > Apps > Camera.


2. Tap Storage.


3. Select Clear Cache and then Clear Data.



This will reset the camera settings without deleting your photos.

4. Reset Camera Settings

If the issue persists, resetting the camera settings can help:

1. Open the Camera app.


2. Tap the Settings (gear) icon.


3. Scroll down and select Reset settings.



This will restore the camera to its default settings.

5. Update Camera App

Samsung has released updates to improve camera performance:

1. Open the Galaxy Store.


2. Tap the Menu icon and select Updates.


3. If an update for the Camera app is available, install it.



Updating the app can resolve known bugs and enhance functionality.

6. Test in Safe Mode

To determine if a third-party app is causing the issue:

1. Press and hold the Power button.


2. Tap and hold Power off until the Safe Mode prompt appears.


3. Tap Safe Mode.



In Safe Mode, only system apps are active. Test the macro camera. If it works correctly, a third-party app may be interfering.

7. Perform a Factory Reset (Last Resort)

If all else fails, a factory reset can help:

1. Backup your data.


2. Go to Settings > General Management > Reset > Factory data reset.


3. Follow the on-screen instructions.

[Dr_a__]

I can't find the Camera assistant app in samsung store

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly check the physical condition of your camera lens, such as broken camera lens or scratchy camera lens.

● Kindly camera lens cleaning: Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support