Original topic:

MOBILE NETWORK PROBLEM

(Topic created on: 05-31-2020 10:10 AM)
331 Views
parmarjaydipsinhm
Active Level 5
Options
Galaxy A
Please update a72017 for slow network problems 
0 Likes
3 Comments
Galaxy A
if you haven't update your mobile then it probably not a software issue
0 Likes
Galaxy A
fab2020 security update after this problem start
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "network problem" issue please follow below given steps:

1) Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes